Database Systems Corp.

Provider of call center technology, including software, predictive dialer systems, and web development products.
www.databasesystemscorp.com/

Ansapoint Call Center Software

Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
www.ansapoint.com/

Noetica

Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
www.noetica.com/

Trio

Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
www.trio.com/

Portage Communications

Offers a range of call center software tools for forecasting and staffing.
www.portagecommunications.com/

Envision Telephony

Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
www.envisiontelephony.com/

Callscripter

Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
www.callscripter.com

Perimeter Technology

Provider of management information systems for center-based automatic call distribution systems.
www.perimetertechnology.com/

CenterForce Technologies, Inc.

Offers a range of web based call center management tools.
www.cforcetech.com/

e-talk Corporation

Offers call center and help desk software to aid monitoring and evaluation.
www.e-talkcorp.com/

Partner Sites

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Internet Marketing - Past Present Future

By Ryan Pitylak

"Believe the hype. The Internet and the World Wide Web have become the most important new communication media since television, and ones that are fundamentally reshaping contemporary understanding of sales and marketing." - Jim Sterne. During the last part of the 1990s, the Internet boom saw all kinds of brand new companies that were developing services and products that literally capitalized on the Internet's potential.

Unfortunately, the push-to-market often resulted in very poor planning and many business models failed to include realistic and profitable business objectives. When the year 2000 ended, many of the above mentioned companies closed their doors. After this black period, the surviving and the new opened companies realized that the web-based strategies and techniques must be taken into consideration just like any other classic marketing tools.

In the future, websites will be more personalized, as they will cater to consumers and niche markets. Internet marketing through audio newsletters will probably become a more accessible tool for targeted audiences. Other predictions made by experts regarding the future of Internet Marketing are:

• 50% of experts affirm that anonymous, free, music file sharing on P2P (peer-to-peer) networks will still be easy to perform a decade from now

• 59 % of experts agreed with a prediction that more and more business and government surveillance will occur as computing devices proliferate and become embedded in appliances, phones, clothes and cars

• 56% of experts agreed that as telecommuting and home-schooling expand, the boundary between leisure and work will reduce and family dynamics will change due to this reason

• 57% of experts agreed that virtual classes will become more widespread in formal education and that students might, at least occasionally, be grouped with others who share their interests and skills, rather than by age

All things considered, Internet Marketing is one of the most important aspects of the Internet world and many people are considering that this domain will have a very long future, along with the Internet. All website owners will have to take into consideration at least one Internet Marketing technique.

Razvan Marian Jr. is the owner of www.wildduckhuntinginfo.com where you will find interesting duck hunting info and duck hunting tips that may prove to be very useful.

Article Source: http://EzineArticles.com/?expert=Ryan_Pitylak
http://EzineArticles.com/?Internet-Marketing---Past-Present-Future&id=1082872

R2

Google Docs - An Essential Blogging Tool?


By Tony Bedford

In managing my blog one of the tools I rely on is Google Docs. In this article I provide an introduction to Google Docs and explain its advantages to those running an blog.

What is Google Docs?

Google Docs is best summarized as a completely web-based, simplified, free version of Microsoft Office. It provides basic functionality such as word-processing, spreadsheets and presentations. The fact that it is an online service gives it a number of advantages, but there are also one or two disadvantages you need to be aware of.

Web-based service

The fact that Google Docs is an online service has a great advantage, you can work on a document from anywhere you have Internet access and a browser. This is more convenient than it sounds. For example, I have several computers and, using OpenOffice, I might create a Word-compatible document on, say, my desktop computer. If I am then on the road I don't have access to that document from my laptop as the document might still be on my desktop computer's hard-drive.

There are ways to transfer between computers, and one technique I used in the past was to email the document to Hotmail. This ensured that I could access the document from any of my computers and it was backed-up by Microsoft. This wasn't convenient though as I ended up having several versions of the document on different computers and keeping track of the current version proved difficult. Google Docs solves this problem as all the documents you create are hosted by Google. You can access your documents from any computer that has a browser and Internet access.

Summary

I would say I am addicted to Google Docs and find it to be an essential part of running my blog - it is one of the main reasons I use Blogger. It is convenient, easy to use and being able to store your documents (and publish them) on the web is a huge advantage. I no longer have to transfer documents between computers or worry about issues such as versioning. It is very easy to be able to export the documents to a local file, such as a PDF. So far, I have found Google Docs to be invaluable.

Google Docs can be found at http://docs.google.com

Tony Bedford first started blogging in March 2000. Tony currently maintains a free guide to more profitable blogging at http://the-business-of-blogging.blogspot.com


A5

Entrepreneurs - Why Use Free Tools To Grow Your Business? (Hint - Its Not What You Think)


by Tonya R. Taylor

To help you "Fake It Until You Make It", entrepreneurs and small business owners need to consider two critical objectives: the ability to act big on a small budget and look like a high quality-professional.

In order to accomplish these objectives you need to assess how technology can help you. If you're seriously interested in succeeding, answer these questions:

1. What tools will propel my business to the next level?

2. What tools are needed to run my business?

3. What tasks can be automated?

4. What tools will save time and increase efficiency?

5. What training is needed?

6. What tools will enhance customer relations?

7. What tools will enhance partnership relations?

8. What tools will enhance employee relations?

9. What tools are needed for data security?

10. What tools will make the business more competitive?

Before making a technology purchase, growing companies must consider the return on investment. Unfortunately, some benefits might not be tangible or cash may not be available to justify a purchase.

Since, you don't risk a cent, now is the time to make technology your BFF (Best Friend Forever). Take advantage of FREE technology tools, not just because they are FREE but to defy the odds, out perform competitors, increase revenue and propel your small business to the next level.

"101 Free Tools to Grow Your Business" (http://www.101freetools.com) is a handy FREE reference guide for small business owners who don't want to waste MONEY. You'll get the tools YOU need to power up your business fast! If you want to solve tomorrow's technology needs today visit http://www.101FREETools.com to get your FREE copy of this special report.

R5
Google
 

Business Portal News

9 tips for the Google Mobile App for iPhone
Here are some tips to help you get the most out of Google’s new Mobile Application for the iPhone. To get Google Mobile App on your iPhone, go to the App Store and search for “Google Mobile App,” or click on this link to install from a computer. If you have an older version of Google [...]

Google Adds Voice Recognition to iPhone App
I have a very good feeling about Google’s new iPhone app that does voice recognition. I’ve been playing with this voice recognition application for several weeks and I have to say that I’m really impressed. First and foremost, the voice recognition works really well. Crazy long-tail specialized vocabulary is tricky (more on that later), but [...]

A word about metrics, part III: market share of Google Docs?
I’m not sure what Google Docs market share is, but I thought it would be interesting to mention a couple data points and add a new data point. Data point #1: Compete. Compete just estimated that 4.4M visitors stopped by Google Docs in September, which is just a hair below 2.4% of the U.S. online population, [...]

Pubcon/WebmasterWorld conference, here I come!
I arrive Wednesday afternoon for the 2008 Pubcon conference, and I’ll be staying until after the networking event on the last day, which is the heart of the event. It’s the heart because the networking event is held at a pub, and the original idea of Pubcon was that some of the best parts of [...]

Fun email
Every so often I get an email like this: Dear Webmaster, I have browsed your site and I’m interested in purchasing advertising space in it. I am mainly interested in placing a new page on your site with content and links that I will supply. Please let me know if you would like to discuss this further or if [...]

Google News

Elliott Terminates Tender Offer to Acquire Epicor Software Corporation - MarketWatch

Business Wire (press release)

Elliott Terminates Tender Offer to Acquire Epicor Software Corporation
MarketWatch - 8 hours ago
... LP and Elliott International, LP (collectively, "Elliott" or "we"), a major shareholder of Epicor Software Corporation (the "Company" or "Epicor"), ...
Hedge Fund Elliott Associates Withdraws Offer for Epicor Software Orange County Business Journal
UPDATE 1-Hedge Fund ends offer for Epicor Reuters
Epicor Software urges stockholders to reject Elliott Associates ... RTT News
Barron's Blogs - Managing Automation Magazine
all 40 news articles

The best thing about the 2.2 iPhone software update - CNET News

New York Times

The best thing about the 2.2 iPhone software update
CNET News, CA - 1 hour ago
When it some to iPhone software updates, I'm all about the basics. Apple could enable the iPhone to cook my dinner every night, but if it added multimedia ...
Lots to like about new iPhone 2.2 software update Ars Technica
Apple releases iPhone Software v2.2 Apple Insider
iPhone Software Update 2.2 Out NOW G4 TV
Digitaltrends.com - I4U
all 88 news articles

PAR Technology Corporation Releases Next Version of SpaSoft(R) Spa ... - MarketWatch

PAR Technology Corporation Releases Next Version of SpaSoft(R) Spa ...
MarketWatch - 8 hours ago
An industry-standard for more than 10 years, SpaSoft is a fully integrated, dynamic activities management/scheduling software solution, ...

Traction Software Introduces Live Blog Micro-Messaging and End-of ... - MarketWatch

Traction Software Introduces Live Blog Micro-Messaging and End-of ...
MarketWatch - 6 hours ago
Live Blogs become a standard feature -- not an extra cost option -- for Traction Software's secure, scalable enterprise class hypertext platform which now ...

Progress Software and QAD Propose A Formula for The Perfect Lean ... - MarketWatch

Progress Software and QAD Propose A Formula for The Perfect Lean ...
MarketWatch - 8 hours ago
a provider of leading application infrastructure software to develop, deploy, integrate and manage business applications today announced that Progress ...

NY Times Business

Shares on Wall Street Climb Back
The major exchanges rose sharply after two straight days of large declines.


Citigroup Tries to Stop the Drop in Its Share Price
The greatest banking turmoil is setting in around Citigroup, which has lost half its value in four days.


Wal-Mart Names Its Next Chief Executive
The world’s largest retail chain said that Michael T. Duke, 58, had been chosen as the next chief executive and president, succeeding H. Lee Scott Jr.


Europeana Goes Online and Is Then Overwhelmed
A new digital library of Europe’s cultural heritage crashed just hours after it went online and will be out of operation for several weeks, the European Commission said Friday.


Detroit’s Bid for Aid Fails — For Now
Democratic leaders in Congress gave auto industry leaders 12 days to come back with a plan showing that federal aid would be well-spent.


Yahoo Search Engine News

Citigroup shares drop as CEO plans to keep Smith Barney (Reuters)

Citigroup Chief Executive Vikram Pandit in a file photo. (Peter Morgan/Reuters)Reuters - Citigroup Inc shares tumbled for a fifth straight day, as Chief Executive Vikram Pandit tried to downplay speculation the banking giant might sell major businesses to restore its health and investor confidence.



Wall Street rally on news of Geithner for Treasury (Reuters)

Traders work on the floor of the New York Stock Exchange, November 20, 2008. (Shannon Stapleton/Reuters)Reuters - Stocks rallied late on Friday after multiple news reports that New York Federal Reserve President Timothy Geithner will be nominated as President-elect Barack Obama's Treasury secretary.



Obama picks Geithner for Treasury: NBC (Reuters)

Federal Reserve Chairman Ben Bernanke (R) listens to President of the Federal Reserve Bank of New York Timothy Geithner before addressing the Economic Club of New York, in this October 15, 2008 file photo. (Lucas Jackson/Files/Reuters)Reuters - President-elect Barack Obama has selected Timothy Geithner to be his Treasury secretary, putting the respected head of the New York Federal Reserve in a key role as the U.S. economy staggers toward recession, NBC news reported on Friday.



Wal-Mart's Scott retiring as CEO, Duke to succeed (Reuters)

Wal-Mart's Lee Scott (L) and Mike Duke in a combination image. The world's largest retailer said Scott will retire as chief executive early next year, and will be succeeded by Mike Duke, who heads its international operations. (Combination/Reuters)Reuters - Wal-Mart Stores Inc , which is gaining market share amid a global economic downturn, said Lee Scott will retire as chief executive early next year and will be succeeded by Mike Duke, who heads its international operations.



Bailout debate simmers as GM pares output (Reuters)

Leaders of the U.S. automotive industry testify at a hearing held by the House Financial Services Committee on Capitol Hill in Washington November 19, 2008. From left are General Motors CEO Richard Wagoner, Chrysler Chairman and CEO Robert Nardelli and Ford president and CEO Alan Mulally. (Kevin Lamarque/Reuters)Reuters - Detroit automakers began work on the turnaround plans demanded by Congress in return for a possible $25 billion rescue as General Motors Corp said it will cut production more deeply and drop two of its controversial corporate jets.



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