Call Center Learning Solutions (CCLS)

(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
www.callcentertraining.com/

ITES Alliance Advisory

(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
itesa.com

Oetting & Company

(US) - Consultants in call center and teleservices design and operations.
www.oetting.com/

InRound Innovations Inc.

(CA) - Company offers IT and management consulting for contact centres and call centres.
www.inround.com

Incoming Calls Management Institute

(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
www.incoming.com/

Amtech Marketing, Inc.

(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
www.amtechmarketing.com/

Vocal Laboratories Inc.

(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
www.vocalabs.com/

TeleSolutions Consulting

(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
www.tsc-online.com/

eTeleSource

(US) - Call center consulting firm specializing in outsourcing.
www.etelesource.com/

Intervox Group

(US) - A management and technology consulting firm specializing in call center and customer relationship management.
www.intervoxgroup.com/

The PSP Guide - How To Download Music and Video's to Your PSP


By Neil Gerstein

Congratulations on buying that new PSP. You bought some great games with your new PSP and to play them, all you need do is slip a cartridge in the slot and your good to go. Sweet, isn't life great. Hey, how about playing some of your favorite songs or watching one of your music videos on your new favorite toy. Oh! Oh! The store didn't have a cartridge for that! Now what? Don't panic, just follow the step-by-step instructions below and life will be sweet again.

To download music to your PSP you will need to follow these steps.

Definitions

CD Ripper Software - Software that extracts (rips) music/mp3 files from your CD and puts them in another file on your computer's hard drive.

PSP Video Converter - Converts your personal computers (PC) video/movie format files into Sony's PSP video/movie format so that you can view them on your PSP.

USB Cable - Cable used to connect peripheral equipment such as camera's, external hard drives and PSP's to your computer's USB port.

1) Put your music CD (the one with the songs you want converted) into your PC's CD drive. Start-up your CD Ripper software or PSP Video Converter.

2) Choose the songs you want to extract to your PSP and select "Extract & Encode". This will convert the selected songs PSP format and transfer them to a file on your PC's hard drive.

3) Using the USB Cable, connect your PSP to your computer.

4) Turn on your PSP and select "USB Connection" on your PSP. Your computer will automatically detect the new USB device connected to it and designate a new drive letter, usually E:, but not always. You can check in "My Computer" to be sure.

5) Create a new Folder (name it Music or Videos) under the E: drive or whatever letter your PSP was designated. This new folder will actually be your PSP.

6) It's time to start downloading your music and/or video files from your computer to your PSP.

7) That's all there is to it. After you have downloaded all of your favorite video's and music, disconnect the USB cable and you're good to go.

http://www.moviesmusicgamesandmore.com/games.html

I live in Largo, Florida where I work for the states largest Power Company. I currently have two websites, one being http://www.moviesmusicgamesandmore.com/ and I also have a Squidoo lens: http://www.squidoo.com/game-download-sites-review I also enjoy writing articles on different subjects.

A10

How to Get Number 1 Rankings on Google, Yahoo and MSN Using Video Hosting Sites


By Jeff Mills

Proper tagging elements include coming up with a TITLE for the Video, a DESCRIPTION, and TAGS or KEYWORDS. Let me say a little about each area.

The TITLE tag is the #1 most important tag. It's the one the search engines will display in the search results. If someone searches for "free home based business dvd" in a search engine, and you are offering a free home based business dvd, you want your website to come up, as well as your video. So tag your Title well, with up to 3 phrase or keywords you are hoping to be found by. As a marketer, you can find out what are the most popular keywords by simply looking at Google's Trends website. Search for Google trends and they tell you what is hot right now in search.

The DESCRIPTION tag is the #2 most important tag. I always recommend, if you are plugging a website or are marketing something, put the URL as the first thing people see in the description slot, follow by a logical telling of what the video is about, being mindful of good keywords and phrasing. Make sure the URL begins with http:// in the front, as some movie hosting sites will turn it into an active an hyperlink, while sometimes they won't. I dunno why they work sometimes, and then not work others.

The TAGS are simply the keywords and phrases to plug your video with. Don't be stingy with your tagging. Get em all in there so you might be found, but try to be a relevant to the video and do not tag spam!

Finally - Make sure all your login and pw info is stored correctly in Tubemogul so that your videos will post correctly to the video hosting sites, and then push the button that makes this machine come alive and within hours, you'll see your videos posted in their appropriate places in your accounts. I love using tools which can easily automated task one used to have to do by themselves.

Do a quick Google search, using the title of your video and see how fast Google has indexed that video. When I did this last time, within 24 hours, I had the top 3 listings for the keywords I wanted to be found and listed with.

So, making a video or using audio and pictures to make a video is really simple. Once you have your video made, upload it to Tubemogul, tag it and post it and within hours your videos will be all over the search engines bringing you free leads and traffic daily.

Jeff Mills is a former Youth Pastor of 9 years, and now a self made millionaire, a full time internet information entrepreneur, seminar promoter, book author, speaker, sales coach, and also an avid traveler. Learn more about Jeff at http://www.whoisjeffmills.com

R10

Google Docs - An Essential Blogging Tool?


By Tony Bedford

In managing my blog one of the tools I rely on is Google Docs. In this article I provide an introduction to Google Docs and explain its advantages to those running an blog.

What is Google Docs?

Google Docs is best summarized as a completely web-based, simplified, free version of Microsoft Office. It provides basic functionality such as word-processing, spreadsheets and presentations. The fact that it is an online service gives it a number of advantages, but there are also one or two disadvantages you need to be aware of.

Web-based service

The fact that Google Docs is an online service has a great advantage, you can work on a document from anywhere you have Internet access and a browser. This is more convenient than it sounds. For example, I have several computers and, using OpenOffice, I might create a Word-compatible document on, say, my desktop computer. If I am then on the road I don't have access to that document from my laptop as the document might still be on my desktop computer's hard-drive.

There are ways to transfer between computers, and one technique I used in the past was to email the document to Hotmail. This ensured that I could access the document from any of my computers and it was backed-up by Microsoft. This wasn't convenient though as I ended up having several versions of the document on different computers and keeping track of the current version proved difficult. Google Docs solves this problem as all the documents you create are hosted by Google. You can access your documents from any computer that has a browser and Internet access.

Summary

I would say I am addicted to Google Docs and find it to be an essential part of running my blog - it is one of the main reasons I use Blogger. It is convenient, easy to use and being able to store your documents (and publish them) on the web is a huge advantage. I no longer have to transfer documents between computers or worry about issues such as versioning. It is very easy to be able to export the documents to a local file, such as a PDF. So far, I have found Google Docs to be invaluable.

Google Docs can be found at http://docs.google.com

Tony Bedford first started blogging in March 2000. Tony currently maintains a free guide to more profitable blogging at http://the-business-of-blogging.blogspot.com


A5

Entrepreneurs - Why Use Free Tools To Grow Your Business? (Hint - Its Not What You Think)


by Tonya R. Taylor

To help you "Fake It Until You Make It", entrepreneurs and small business owners need to consider two critical objectives: the ability to act big on a small budget and look like a high quality-professional.

In order to accomplish these objectives you need to assess how technology can help you. If you're seriously interested in succeeding, answer these questions:

1. What tools will propel my business to the next level?

2. What tools are needed to run my business?

3. What tasks can be automated?

4. What tools will save time and increase efficiency?

5. What training is needed?

6. What tools will enhance customer relations?

7. What tools will enhance partnership relations?

8. What tools will enhance employee relations?

9. What tools are needed for data security?

10. What tools will make the business more competitive?

Before making a technology purchase, growing companies must consider the return on investment. Unfortunately, some benefits might not be tangible or cash may not be available to justify a purchase.

Since, you don't risk a cent, now is the time to make technology your BFF (Best Friend Forever). Take advantage of FREE technology tools, not just because they are FREE but to defy the odds, out perform competitors, increase revenue and propel your small business to the next level.

"101 Free Tools to Grow Your Business" (http://www.101freetools.com) is a handy FREE reference guide for small business owners who don't want to waste MONEY. You'll get the tools YOU need to power up your business fast! If you want to solve tomorrow's technology needs today visit http://www.101FREETools.com to get your FREE copy of this special report.

R5
Google
 

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Lenovo plans to cut 2500 jobs, shift call-center to Morrisville
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Yahoo Search Engine News

Recession more severe than thought: Fed's Rosengren (Reuters)
Reuters - The U.S. recession looks to be longer and more severe than originally thought, but there are signs that the economy will improve in the second half of 2009, a top Federal Reserve official said on Thursday.

Lehman deal on private equity close: source (Reuters)

The Lehman Brothers booth on the trading floor of the New York Stock Exchange, September 16, 2008. (Brendan McDermid/Reuters)Reuters - Lehman Brothers Holdings Inc has reached an agreement in principal to sell its merchant banking business, made up of two private equity funds, to management of the funds, a source familiar with the situation said on Thursday.



Chevron sees big drops in Q4 production and earnings (Reuters)

A Chevron Corporation gasoline tank truck delivers gas to a Chevron service station in Redondo Beach, California August 10, 2005. (Fred Prouser/Reuters)Reuters - Chevron Corp expects its fourth-quarter earnings to be significantly lower than the previous quarter due to the impact of lower energy prices on its exploration and production business.



Citi backs measure to help avoid foreclosures (Reuters)

People taking the Long Island Foreclosure Tour arrive at a foreclosed home for sale in New Hyde Park, New York in this May 17, 2008 file photo. Citigroup could soon agree to principles that would let troubled borrowers save their homes through bankruptcy, sources familiar with the talks said on Thursday, while industry groups are easing their opposition to the plan. (Shannon Stapleton/Reuters)Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.



Consumer credit posts record drop in November (Reuters)

A shopper uses her credit card to pay for a purchase at a K-Mart store in Burbank, California November 28, 2008. (Fred Prouser/Reuters)Reuters - Consumer borrowing dropped by a record $7.94 billion in November, a Federal Reserve report showed on Thursday, the latest evidence that households were unwilling or unable to take on more credit.



NY Times Business

Prosecutors Point to Signed Checks in Opposing Bail for Madoff
Arguing that Bernard L. Madoff’s bail should be revoked, prosecutors cited more evidence that he was hiding assets.


Marc Rich Sue Over Madoff Losses? Not Likely
A trader who fled to escape prosecution for his own financial crimes may find it difficult to sue for redress.


Holiday Sales Were Dismal, Data Shows
The nation’s retail chains confirmed that they suffered one of the worst holiday seasons in decades.


TV Decoder: Obama Asks for Delay in Digital TV Switch
Echoing concerns from consumers groups, the recommendation was the most significant sign to date of concern about the digital TV transition.


Investors Bide Time on Eve of Jobs Data
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Google News

JCPenney Closing Carmichael Call Center - News10.net

JCPenney Closing Carmichael Call Center
News10.net, CA - 2 hours ago
... the center on the corner of Fair Oaks Boulevard and El Camino Avenue said they were told the closure is the result of a dramatic decline in call volume. ...

Lenovo plans to cut 2500 jobs, shift call-center to Morrisville - Winston-Salem Journal

Lenovo plans to cut 2500 jobs, shift call-center to Morrisville
Winston-Salem Journal, NC - 12 hours ago
It also is creating 150 jobs there by relocating its call center operations from Toronto, said spokesman Ray Gorman. The net reduction of 100 jobs will ...
Lenovo campus to lose 100 jobs News & Observer
Lenovo Reducing Workforce By 11% North Carolina News Network
all 5 news articles

Call center company plans hires in ND | KXNet.com North Dakota News - Reiten Television KXMB Bismarck

Call center company plans hires in ND | KXNet.com North Dakota News
Reiten Television KXMB Bismarck, ND - 8 hours ago
AP GRAND FORKS, ND (AP) Officials of a call center company say they plan to hire more people in North Dakota and cut "only a handful" in Grand Forks whose ...
Call center company plans cuts | KXNet.com North Dakota News KXMC
SEI plans to hire more people in ND Grand Forks Herald
all 24 news articles

Crisis Call Center seeks new volunteers - Carson Times

Crisis Call Center seeks new volunteers
Carson Times, NV - 10 hours ago
Staff at the Crisis Call Center hopes to increase the number of volunteers it has available to people in need 24 hours a day, seven days a week, ...

Call center to help Hawaii residents with 'The Big Switch' - KHNL-TV/KHBC/KOGG

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KHNL-TV/KHBC/KOGG, HI - 21 hours ago
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