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Datapoint

Provides call center management services.
www.datapoint.com/

Ulysses Learning

Contact center simulation-based training program for customer service, sales and coaching.
www.ulysseslearning.com

ISI eLearning Solutions, LLC

Agent and supervisor call center training on the web or CD-ROM.
www.isi-elearning.com/

Call Centre Association

UK trade association representing the call and contact centres.
www.cca.org.uk/

Adeptel

A multi-service telecommunications bureau offering long distance or 800/900 business services.
www.800adept.com/

Comsys Multi Media Services

Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
www.cmm-services.co.uk

Frank Solutions

Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
www.tpath.com/

Stonehouse Communications

Timeshared network based telesales dialing system.
www.stonehousecom.com/

White Pajama

Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
www.whitepajama.com/

Taw Valley Telecoms

UK based outsourced call centre services provider offering inbound and outbound solutions.
www.tawvalleytelecoms.co.uk

SEO, the HTML Source Code and Competition


By Ricci Mathew

You have a business, and ever since you started the SEO campaign, business has been good and most of your business enquiries have been coming via your website. You are getting professional SEO support and an ongoing SEO program takes care of all your SEO work.They have optimized your website and now it attracts a fairly good quantity of relevant incoming traffic which has been resulting in good business enquiries and sales. Now, suppose you have other competitors for your business in your region and would like to know if your competitors also have an SEO campaign going on with their website. As you are ignorant on this issue it has been making you anxious. They have always been your stiff competitors so you can't just call them up and ask about it! So what do you do?

Ok, if you want to find out about your competitors are also optimizing their website it is a very simple process to find it out. It is not necessary for you to send some one out to spy on your competitors to get this information because it will only take you a few minutes to find out and confirm this information online. All you need to do is just go to your competitor's website and check on its HTML source Code!

This is how one should go about it. Go to the concerned web site's homepage on the browser and click on "view" and choose "source" and the HTML source code page opens up. If you are using Internet Explorer 2.x, right-click on the web page, and then click View Source. To view the HTML source code for a web page that contains frames, right- click the web page in a frame, and then choose "view source". Looking at this page you will be able to get the required information.

On this HTML source code page, just see if there are main keywords in the header tags KEYWORDS , the title tags KEYWORDS , and in the image alt tags KEYWORDS . These are always located near the top of the source code. Also if the content on the webpage has been optimized for the search engines, you will find that the text on the web page contains a minimal repeated use of the keyword. These clues are more than enough to confirm the fact that your competitor is also smart enough to have gone for website optimization. (Now you have another new area of competition and must outsmart him)

The author of this article is Ricci Mathew of Outsource Strategies International (OSI), a US based company that offers services in Search Engine Optimization, SEM, PPC advertising for clients across the US.

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Alexa Traffic Rank - Improve Your Low Ranking


by Tim Predaina

Informing Alexa Of All Website Visitors

I wanted Alexa to know about "ALL" visitors my traffic exchange website was receiving, not just traffic from their toolbar users. I wanted them to know not because I support them, but because so many other users did. Users that were apparently unaware of the traffic-ranking prejudice. I accomplished this by installing the Alexa traffic rank banner on all of the pages within my website.


Free Advertising

The Alexa traffic rank banner is a free advertisment for them. Adding their banner to your site is a small price to pay for the increase in traffic rank. They offer several types of banners in different sizes, so it should be easy to one that fits your pages.

Since installing the code on January 15, 2007, the traffic rank for checks4free.com had improved by over 4.5 million within 15 days. That does not mean there was that much traffic. It means that the website had moved up the list from the number 6 million spot to approximately the 1 million spot.

You can view the Alexa traffic rank for the Checks4Free Traffic Exchange using this URL: http://www.alexa.com/data/details/traffic_details?url=checks4free.com.

Conclusion

If your website has a low Alexa traffic rank, I hope the suggestion in this article will help you to improve your ranking as well. The help file on the Alexa website talks about the biased ranking. However, to the millions of users that base an opinion about a website using the Alexa traffic rank, numbers speak louder than words. Your only other option is to hope that more Alexa toolbar users visit your website.

Tim Predaina is with Checks 4 Free, a free manual traffic exchange - http://www.checks4free.com - that delivers real visitors to your websites. Visit: http://copywriting.predaina.com for information about writing articles for content to build traffic.

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How To Achieve Pagerank 5 For Your Website For Free


by Jazz Lai

There are many small business owners doing ecommerce online who are struggling, trying to increase their top page rank ratings. This is very time consuming and expensive. A lot of ecommerce businesses do not have a budget to allow them to take advantage of link buying, or other endeavors to increase the page rank ratings they need to make the money the big guns do.

How do you build a website for PR0 to PR2?

Here are some helpful hints that will work for you to get a top page rank on Google.

Get a private domain name. This is essential in this business. Be online for a few months. Make sure you change your content regularly, at least once a week. Have at least fifty inbound links that work.

This next step is tricky but not difficult. Have between 50 to 100 plus articles on your site. Submit your website to all of the necessary directories. Begin to link your website in the forums. Become a member of Google's PayPerClick Program. Google will welcome you with open arms. You invest twenty dollars to join Google's PPC program once. Done correctly, you will get back this small investment within a few short months.

It is a wonderful idea to make friends with Google. It is the number one search engine right now. Google's index spiders search the internet, finding sites to rank them against relevance. This takes some time for the spiders to do their job, sometimes up to several months, so have patience because it will take a few months for your site to get indexed.

A page rank of 5 can be reached by generating at least 10,000 links. This sounds daunting but it is not impossible. When you have 200 pages of content with each page having thirty or more links to other pages, those inside links will generate 6,000. Google's spiders will count the links inside the site because the size of your website is just as important as the links inside of it. This is especially valid when all of your website's content is alike.

This method will work for you, but you will have to be patient and allow some time to pass. Give it a few months, then begin checking at Google to see where your page rank is. From here, you will have a good idea in a few weeks if it is moving up, or down in page rank. If it is moving down, then you need to tweak your site, or adjust the keywords and keyword phrases.

Jaz Lai is an internet network marketing prospecting expert expert. Download your free white paper and audio on how to use the internet to Double or Triple your organization within the next 30 days. Available for the next 24 hours only, click below for instant access:

http://www.HowToNetworkMarketing.com

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Google News

Money Centers of America Announces Change to ID# for Conference ... - MarketWatch

Money Centers of America Announces Change to ID# for Conference ...
MarketWatch - 3 hours ago
The Company has changed the ID# of today's conference call to 76121109. Money Centers of America, Inc. invites all interested parties to listen to its ...

Research and Markets: Analysis of the Philippines as an Offshore ... - MarketWatch

Research and Markets: Analysis of the Philippines as an Offshore ...
MarketWatch - Nov 28, 2008
If you're considering Philippines as a location for establishing a Call Center or Shared Services BPO location, this strategic report provides an ...

BestBuy.com(R) Provides Value and a Stress-Free Shopping ... - MarketWatch

BestBuy.com(R) Provides Value and a Stress-Free Shopping ...
MarketWatch - 10 hours ago
... life for customers through retail locations, multiple call centers and Web sites, in-home solutions, product delivery and activities in our communities. ...

Deutsche Telekom softens call center cuts - The Associated Press

Deutsche Telekom softens call center cuts
The Associated Press - Nov 28, 2008
BERLIN (AP) — Deutsche Telekom AG said Friday it has secured employee approval for shutting many of its call centers in Germany after it agreed to close ...

More call center work done at home - BusinessWeek

More call center work done at home
BusinessWeek - Nov 26, 2008
Using Internet telephone technology, the operators are able to answer questions and hear out complaints as if they were working in a sprawling call center ...

NY Times Business

It’s Official: Recession Started One Year Ago
The group of economists charged with making the call for the history books said that the U.S. economy entered a recession in December 2007.


Bernanke Warns That Economy Will Remain Weak
The Fed chairman defended the agency’s response to the financial crisis, saying that the measures were needed to stablized the economy.


Construction Spending Reflects Economic Slowdown
Construction spending dropped by 1.2 percent in October, led by another big drop in home construction. Separately, a measure of manufacturing activity fell to a 26-year low in November.


A Generation of Local TV Anchors Is Signing Off
Cost-cutting at many local stations includes the big salaries commanded by news anchors.


Deep Discounts Draw Shoppers, but Not Profits
The discounts that drove shoppers to stores were so steep that many ailing chains may be no better off in the long run.


Business Portal News

Browser Market Share?
I hadn’t looked at my browser marketshare in a while, so I fired up Google Analytics: Rough browser numbers are Firefox 57.58% IE 26.07% Safari 6.48% Chrome 5.11% Opera 2.35% Mozilla 1.44% SeaMonkey 0.48% Mozilla Compatible 0.18% Konqueror 0.13% Camino 0.04% OneStat says that they see 0.54% share for Google Chrome. Net Applications provides an hour-by-hour graph, which is nice, but they hardwired it to look for the string “Chrome 0.2″ when Chrome is on version 0.3 [...]

Trying (and failing) to get Ubuntu to work
I really want to run Ubuntu, but it shouldn’t be this hard. Plugging in an SD card reader that I picked up from Best Buy shouldn’t cause a hard freeze of my system (on both Gutsy Gibbon and Intrepid Ibex): The card reader works fine in Windows. At this point, I’m honestly thinking about crashing the [...]

Where did udevmonitor go?
In case you’re looking for the “udevmonitor” program on the Intrepid Ibex version of Ubuntu, it’s changed; use “udevadm monitor” now: $ udevadm help Usage: udevadm COMMAND [OPTIONS] info query sysfs or the udev database trigger request events from the kernel [...]

Virtual terminals not working? Check your keyboard.
(This is a boring post that I’m writing for people that have this same problem in the future. Just skip it.) Every good Linux user knows that if you want to drop from X down into a text-based virtual terminal, you can press control-alt-F1 (or any other key up to F6), and control-alt-F7 returns you to [...]

Reindeer Car Antlers are a Great Holiday Present
Last year I got these reindeer car antlers for my wife. This year she let me have them for my car. They look like this: (Note: this is the picture from the catalog, not one of our cars.) Tons of people stop, stare, and then break out in a smile or start pointing out my car to [...]

Yahoo Search Engine News

Wall Street stays near lows on Bernanke comments (Reuters)

A trader on the floor of the New York Stock Exchange, November 13, 2008. (Brendan McDermid/Reuters)Reuters - Stocks stayed near session lows on Monday after Federal Reserve Chairman Ben Bernanke said that the U.S. economy remained under considerable stress.



Fed's Bernanke says U.S. policy must act with vigor (Reuters)

Federal Reserve Chairman Ben Bernanke on Capitol Hill, November 18, 2008. (Molly Riley/Reuters)Reuters - Federal Reserve Chairman Ben Bernanke warned on Monday that the U.S. economy remained under considerable strain and said policy-makers must be ready to take decisive action to protect jobs and growth.



U.S. entered recession December 2007, panel says (Reuters)

An auction sign in front of a home in Stockton, California, February 2, 2008. (Kimberly White/Reuters)Reuters - The economy slipped into recession in December 2007, the National Bureau of Economic Research, the prestigious private research institute that is regarded as the arbiter of U.S. recessions, declared on Monday.



Manufacturing sags to weakest since 1982: ISM (Reuters)

An assembly worker in a file photo. Factory activity fell in November to its weakest since the 1981-1982 recession, according to an industry report released on Monday. (File/Reuters)Reuters - Factory activity fell in November to its weakest since the 1981-1982 recession, according to an industry report released on Monday.



Retail stocks fall on holiday shopping worries (Reuters)

A woman shops at a Walmart store on 'Black Friday' in Oakland, California, November 28, 2008. (Kimberly White/Reuters)Reuters - Key retail stocks fell on Monday as investors feared that deep discounts offered by U.S. stores during the year's first holiday shopping weekend could sap profits and would not save a bleak season.



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